Bike or Cab? How Your Cake Actually Gets to You

When you order a custom cake we ask how you'd like it sent, and the options aren't just about price. Here's what sits behind that question, and what happens at your end once the cake is on its way.

The three options

Pickup — free. You collect from the bakehouse in Kasavanahalli. No transport risk at all, because you're the transport. For anything large, tiered or fragile, this is genuinely the safest choice, and plenty of people take it for the big orders.

Bike — charged at actuals. Quick and cheap. Right for a 500g cake, a box of cupcakes, bread, jars, cookies — anything compact that can be held level in a delivery box.

Cab — charged at actuals. Costs more, and is the sensible choice once the cake gets big, tall or delicate. A cab means the cake sits flat on a seat instead of being balanced on a two-wheeler through Bengaluru traffic.

Both delivery options are billed at what they actually cost us. We're not making a margin on the ride.

When to pay for the cab

Take the cab if any of these are true:

• the cake is 1kg or more, and certainly if it's tiered,
• the finish is delicate — smooth cream, sharp edges, anything that shows a thumbprint,
• it's a hot afternoon and the journey is long,
• the cake is the centrepiece and there's no time to fix it if something shifts.

A bike is fine for most everyday orders. It's the big celebration cakes where the extra few hundred rupees buys you the difference between a cake that arrives as it left and one that needs rescuing.

Timing

Order before 12 noon and it reaches you the same evening, between 4 and 5. After noon, it goes out the next working day. Bread is always on the next-day schedule.

We're closed on Mondays. Order on a Sunday afternoon and you're looking at Tuesday. Worth knowing before a Monday birthday.

For where we deliver and what's realistic for your part of the city, see our delivery areas.

Your half of the job

Most delivery problems aren't transport. They're what happens in the ten minutes after the cake arrives.

Answer your phone. The single most common delay is a driver standing outside a gate nobody answers. Give us a number you'll actually pick up, and tell the gate or reception if you're in an apartment or an office.

Have fridge space ready. Decide before it arrives where the cake goes. Cream cakes shouldn't sit out in a warm room. Clearing a shelf while someone holds a 2kg cake is not ideal.

Take it out before serving. Straight from the fridge, cream is firm and the flavours are muted. Twenty to thirty minutes at room temperature makes a real difference.

Carry it flat. Hands underneath the box, not by the sides or the ribbon. It sounds obvious, and it's still how most cakes get damaged indoors.

If something's wrong

Tell us straight away, with a photo, on WhatsApp. Same day, while we can still do something about it.

We'd much rather hear about it than find out weeks later that a cake turned up with a dent in it. Our number's on the contact page.